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FREQUENTLY ASKED QUESTIONS

It is highly recommended to do so to avoid any disappointment, especially after a long journey. As it is an on-demand service we can’t always guarantee a vehicle without prior bookings.

Our pickups are from any of the major airports including Charles de Gaulle, Orly, Beauvais and Le Bourget and transfers to a range of options such as to connecting airports, train stations, hotels, or other tourist destinations including Disneyland, Mont St Michel, Giverny, Normandy and more.

Our customer service hotline is 06-28-06-88-55

For the safety of children, we have family cars with booster seats and baby seats at no extra cost.

No advance payments are required, you can pay the chauffeur on drop-off and chauffeurs may be tipped if the service was satisfying, however please note it is not mandatory.

We kindly request you to make any cancellations at least 24 hours in advance.

We are happy to inform that there aren’t any hidden charges and no additional charges for your luggage.

Your chauffeur will be waiting for you outside the customs exit with your name on your company board. Look out for the Paris Prime Express board.

As a private transfer service our chauffeurs will drop you to the destination mentioned in the booking form. However, do not hesitate to inform our friendly chauffeurs if there are any changes.

Paris Prime Express is proud to say that the team includes a highly skilled and experienced set of chauffeurs with fully insured vehicles along with passenger insurance.

This is where you include your flight arrival time as mentioned on your airline ticket. However, don’t worry as the team will ensure to monitor the flight schedule for any delays or early arrivals and be right outside the customs exit.